Lola Ray has worked at Make (Good) Trouble for the past five years – since she was 17 – first as a volunteer, and in the last few years as a young reporter and producer. This week we’re saying au revoir to her as she jets off on her travels for the next year or so. 

Before she went, we sat down for a chat about her time with us, and her hopes for the future.  

Can you describe what it was like when you first started working with Make (Good) Trouble – what was your first day like?

It’s been five years since I started working at Make (Good) Trouble (MGT). It’s been two years since I’ve been working on a daily basis. I remember the first day. We were in [MGT co-founder] Daisy’s kitchen, and I didn’t really know anyone apart from Lotti [who is now a Project Manager at MGT], and we had such a fun day. I can’t even remember what we did, but I just remember going home to my mum and I was really buzzing and I said, I’ve just had the most amazing day ever! It’s so cool and we’re doing this and they’ve got all these cool gadgets and stuff. And I was like, oh this feels really right. I knew it wasn’t going to be a job at the time but then whenever there was something happening, I was like, I’m there. I’m doing it. I’m going to be a part of that because it just felt like, first, a thing that was giving back and it felt really good to do that. But also, it was done in such a nice friendly way and it didn’t really feel like work. 

Lola filming with Make (Good) Trouble back in 2018, when we were known as Brighton5.

And then when I started working properly, it was back at Daisy’s house with Lotti, making a film about the Holiday Activity and Food programme for East Sussex County Council. And then we moved to the office and that was like another first day. I feel like I’ve had quite a few first days with MGT because there have been so many iterations of it. It’s been great.

What is the best part of your job?

I think it’s the people. I think us as a team has been amazing. And I think our BBC Raising Teens radio show has to be one of my favourite projects. I mean, there aren’t any negatives to that project at all. I feel like it has some of the biggest outreach as well for us. One of the most powerful interviews I did was for Series 2, with a group of teens and they spoke to me about loneliness, depression and grief. It was really moving.

BBC Sussex Raising Teens presenter Guy Lloyd and teen reporter Lola Ray

Lola with Raising Teens presenter, Guy Lloyd at BBC Radio Sussex

How do you feel you’ve grown within the company? 

So much! Because when I started working with MGT properly, I hadn’t really done much, to be honest. I’d had a couple of jobs, I’d done lots of tele-sales work, but I’ve literally learned everything I know from you guys – from how to do a spreadsheet to what all the acronyms in this industry are! I really feel like I’ve learned about people and the relationships that you have with different organisations or working directly with young people. 

Lola filming for Make (Good) Trouble

I feel like I’ve been able to do a bit of everything, which is really nice, and it’s definitely what I needed to help me to know what I wanted and what I enjoy doing, to be able to have a go at everything to see what works for me, and also getting knowledge in all those areas. I don’t think many people get to do stuff like that. Here, every day is different. 

What next for Lola Ray?

I’ve learnt so much being here for the last two years, but I had delayed my travel plans because of Covid – and I just happened to fall into Make (Good) Trouble after that, which has been amazing – but it’s time for me to go and just not live in Brighton anymore and do something else.

In the future, I don’t know if I’ll go more into production or into mental health. We’ll have to wait and see. I might have high expectations of everyone else compared to MGT!

And I’m not leaving, I’m just changing direction. It’s been so special to be part of this. And that it is something that has completely changed my life. And I don’t think I would be where I am today without it because I’ve learned so much. It’s so enriching, and the next person to come and work here is going to be very lucky to be a part of a team. 

All we’ve accomplished, from starting in Daisy’s kitchen, not really knowing any of you, to five years later, it’s started me off in life, really. And I think if I’d worked anywhere else, I wouldn’t have been so enriched as I’ve been with Make (Good) Trouble.

Lola has been invited to join our Advisory Group, so she’ll continue to help shape the direction of Make (Good) Trouble in the years to come. Thank you, Lola! You’ve been amazing. Enjoy your travels x

Our activities and impact

Make (Good) Trouble (MGT) works alongside a diverse range of young people and families, opening up new paths of access to professional and peer support for mental health and emotional wellbeing. During the year, we were still seeing the after-effects of the pandemic, as well as the cost of living crisis, with mental ill health in young people continuing to rise. 

A report from The Prince’s Trust published in January 2023 concluded that “the overall wellbeing of 16–25-year-olds has flatlined, remaining at the lowest point in [the report’s] fourteen-year history, with young people least happy and confident in their money and mental health.” It adds that 46% of young people feel hopeless about the future, a number that rises to 55% for those from poorer backgrounds. 

Over this year, MGT has pursued projects that support young people, particularly those from disadvantaged backgrounds and those with special educational needs, to improve their skills and confidence, reduce social isolation, and promote wellbeing. 

MGT on the road

In March 2022, we were awarded a capital grant from Children in Need with which we purchased a van and new equipment to create a mobile workshop.

Thanks to our friends at Barclays Eagle Lab in Brighton, the van has our company logo and web address emblazoned on the sides and front, helping to publicise our work. The MGT van has enabled us to expand our detached media production work and helps us to offer opportunities to young people, wherever they are, to learn new skills and use equipment and technology they may not have had the chance to use elsewhere. This will help us to meet our aims of improving the outlook for children and young people living in areas of low income and deprivation, and reduce social isolation of at-risk children with more regular contact, enabling the building of friendships by safely widening their contact with other young people through structured workshops and activities,

The mobile unit will be operational year-round, without limitations of fixed time periods, venue hire and restricted access due to affordability (such as children’s travel costs to fixed venues). 

Team training

In April, members of our team had training in Most Significant Change (MSC) methodology as part of the preparation for The Catalyst programme for ESCC (see below). It is a qualitative evaluation technique that fits with Make (Good) Trouble’s ethos of putting young peoples’ and families’ voices at the heart of any intervention and programme. We believe that MSC is a strong evaluation tool that can help inform the future direction and effectiveness of a programme based on direct learning from participants. 

Make (Good) Trouble is accredited on the Badge Nation scheme, and we awarded over 100 Digital Badges to young people across the South East of England.

All the projects we have been involved with this year have helped to further our goal of improving wellbeing and outcomes for young people and families. They have helped us to highlight the issues that affect young people, and provided them with a platform to share their views and have a say in initiatives that would affect their future.

Raising Teens

Raising Teens Facebook Group

We continued to support parents and young people through our Facebook group. The group has become instrumental in helping us to reach families who need help.

Group membership rose to just under 2,000 from 41 different countries. The group had 1.4 posts a day on average (10 a week), with 73% from people in East Sussex.

Holiday Activities and Food programme (HAF) for East Sussex County Council

Easter and Summer Clubs

Make (Good) Trouble ran clubs and activities over Easter and Summer 2022, commissioned by East Sussex County Council (ESCC). We provided young people in East Sussex with a safe, enriching environment in which to play, learn and unwind. Our clubs, planned and run by young people, were free for children in receipt of benefits-related free school meals. Make (Good) Trouble is one of very few clubs that offers places to the older age-range that includes teenagers. We partnered with South Downs National Park to offer outdoor activities. 

Our HAF clubs gave children the opportunity to make good memories, during one of the most uncertain times in recent history. Attendees learnt valuable transferable skills in media production, team building and hands-on learning helping to improve their confidence. Our club was featured on BBC South Today news with young participants interviewed about how the club was helping them during the cost of living crisis. 

Feedback

“You’re trying something new and you’re not just sat at home watching TV because that’s what I’d usually be doing right now. It’s just a great way to make new friends. It’s just so amazing.” Attendee feedback

“My mum was saying would you go back, and I was like yeah definitely I was like I really want to go back.” Attendee feedback

“Yeah I’m happy to be here. I just wish it could last longer though to be honest.” Attendee feedback 

“It’s wonderful for me to know he’s out, having fun and he’s safe. It’s such a weight off my shoulders. I love seeing him go off in the morning, looking forward to the day and then he comes home tired but smiling. For me that’s everything.” Parent feedback

HAF peer-led review and evaluation 

Make (Good) Trouble carried out a peer-led review of East Sussex County Council’s Holiday Activity and Food programme. Our team visited 10 HAF Clubs across East Sussex over Easter, summer and winter 2022. Using our peer-led approach, our young producers recorded audio interviews with children aged between four and 16, as well as parents and carers, service providers and youth workers. The report, written for the council and the Department for Education, looked at how young people and families’ wellbeing was supported by the HAF programme; the effectiveness of club activities and nutrition; and how easy it is for families to access services. We also reviewed how providers were supported in setting up and administering clubs as well as whether budgets met needs, and what clubs might need for future provision. 

We found that clubs are providing a lifeline for families and are going above and beyond to offer a broad spectrum of high-quality activities for young people. 

“It just gives me somewhere to go to be with my friends. It’s all organised for us so we don’t have to worry about it. It’s all planned, and all my friends are here, it’s just really good fun.”  HAF child participant interviewed by Make (Good) Trouble.

“The club is incredibly important to him. He goes to special needs school and has had a lot of bullying so doesn’t go out much or socialise with anyone from school or his own age, so for him to feel safe and know he can just be himself is massive. He trusts all the staff and looks forward to seeing everyone. It’s lovely for me to know he’s safe. He never comes home sad, always with a smile on his face.” HAF parent interviewed by Make (Good) Trouble

The Catalyst

In May 2022 we began work on The Catalyst, a two-year creative programme commissioned by East Sussex County Council (ESCC) Public Health as part of their ‘Creative Health. programme. The Catalyst’s aim is to build local young people’s personal and cultural wellbeing; develop creative and digital skills and insights into professional practice; reduce loneliness and isolation through the development of a creative network and thriving peer community; and evaluate the programme and contribute to the growing evidence base on the benefits of the arts to improve health and wellbeing.

The programme runs to autumn 2024 and invites young people to explore, create and debate in structured workshops across East Sussex where they can work with artists, photographers, film makers, and sound designers, and sign up for a mentor who will offer career and wellbeing support and advice. The programme is free and open to anyone aged 12 to 24 living in East Sussex.

Beach Walks

In May and June 2022, we hosted a series of accessible community-support beach walks in Brighton & Hove, for parents and carers of teenagers. After lockdown, many were reporting issues of isolation and feeling unable to cope. We got together for a walk, a coffee and a chat with professionals who are experts in teen-related issues which included eating disorders, LGBTQ+ issues, conflicts at home and more. 

We hosted Facebook Live Q&A sessions which gave parents who couldn’t make the walks a wealth of practical tips and information on helping young people with everything from anxiety to sleep and tools to reduce anxiety and stress.

Most parents and carers who attended the walks had issues affecting their own mental health. The programme had four main beneficial outcomes: reducing social isolation, exercising, access to one-to-one expert support, and peer support. The selection of experts was driven by need, and included a Senior Assistant Head Teacher, a Safeguarding Lead, and representatives from Relate, RU OK, AllSorts and The Trust for Developing Communities (TDC).

One parent recently moved to Brighton to get her SEND child into a specialist school. This meant she was now living far away from the rest of her family, and as a result was suffering from isolation. The walks allowed her to get one-to-one help from experts and meet new local parents and carers on a regular basis.

One grandparent who attended all beach walks told us the programme allowed her to begin the process of addressing what she described as “Pandemic agoraphobia”. Being outside in small numbers allowed her to “ease back into the busy world”. She was also able to get trusted advice in relation to her grandchild who has issues with substance misuse and school avoidance.

A WhatsApp support group, managed by MGT, was created for every beach walk participant, providing a private, safe space for signposting services and to share support. Feedback from members was extremely positive. “The beach walk was instrumental in getting me to where I am now!” – Parent feedback via WhatsApp.

“I was going through a cycle of distress regarding my son’s education and lack of SENCO support and saw on the ‘Raising Teens’ Facebook Group you were offering Beach Walks and at the time I just needed to get out the house, I was exhausted, frustrated and felt alone. I needed to speak to people and stop driving myself mad on my own.

“The expert attending was a head teacher from a local secondary school which was brilliant. She gave me honesty that I hadn’t heard from any other teachers. That conversation allowed me to have the knowledge I needed to feel I could go back to his school and find solutions. Now he’s finally getting the support he needs.

“Before, I was in crisis mode, so my head was all over the place. This gave me a reason to get some exercise and fresh air. I loved being bought a coffee! It was so lovely to meet new people and feel valued.” (Parent, Beach Walk programme)

The Rez for the University of Sussex

MGT collaborated with the University of Sussex  to produce workshops working with primary school pupils. These workshops were designed to research the impact of ‘The Rez’ podcast and comic, which were created to support the transition to secondary school and open up discussions around kindness and friendships. Three Comic Strip Workshops were delivered at Chesswood School, Worthing, Attenborough Centre, Leicester, and Stanford Middle School, Brighton.

Make (Good) Trouble was integral in delivering the design and development of new teaching guide and school lesson plans for Key Stage 2, which was awarded the PSHE Quality Mark for teaching resources in October 2022. Since achieving the Quality Mark, the guide has been shared with the PSHE Association’s national network of teachers and schools. The guides are designed to create a safe and engaging learning environment in which to teach about kindness and communication. More than 1,500 comics have also been distributed, with a second print run to meet demand. 

Goal Power

Make (Good) Trouble was involved in a project to support a new exhibition at the Brighton Museum and Art Gallery in the summer of 2022. Goal Power! Women’s Football, 1894-2022 coincided with the UK hosting the UEFA Women’s EURO 2022. Brighton was one of the host cities with matches being played at the AMEX stadium in July.

As part of a programme of creative activities running at the Museum, Make (Good) Trouble worked alongside photographic artist and facilitator Lindsey Smith, to help seven young female players create a podcast about their love of football. We trained them in interview techniques and how to use audio equipment. The young players, aged between 12 and 14, interviewed each other, legends of the game, and those working in and playing football today. The resulting podcast series which explored the benefits of football for girls and some of the barriers they have faced, was included in Brighton Museum’s exhibition, on their website, and was featured on BBC Radio Sussex and Surrey. Titled ‘Goal Power’, the podcast series gives us real insights into what it was like to be a player in the 1960s and 1970s, and shows how the game is changing for women involved in it today. 

Listen to the Goal Power series

Covid Vaccine take-up research project for BHCC

Public Health, Brighton and Hove Council (BHCC) asked us to carry out research to better understand why so many young people in the area hadn’t had a Covid vaccine. Make (Good) Trouble’s Young Story Collectors carried out individual interviews with ten young people aged between 16 and 18, and ten parents and carers who told us about the experiences of deciding whether to get the vaccine for their children, and what it was like for those who got the Coivid jab. 

We set up relaxed one-to-one sessions for parents and young people to gather their views.  

Our report used the stories from parents and young people to inform Public Health about the issues around why so many local young people were refusing or not bothering to get the vaccine. It covered their views, government messaging, the polarised debates on the issue, where they found information, as well as the practicalities of getting the vaccine in schools, walk-in centres or at GP surgeries. 

Talks and business networks

In March 2022, MGT co-founder Daisy Cresswell featured on BBC Radio 4’s ‘Past Forward: A Century of Sound programme called Teen Age’, discussing the work Make (Good) Trouble do and her past experiences of being a teen, and of being a mum to teens today.

Make (Good) Trouble’s Lola Ray was invited to speak at The Power of Courage: Women in Leadership conference organised by Dorset Police. Lola talked about Make (Good) Trouble’s work and about her experiences on safety, trauma, and the police. 

How we involve stakeholders in what we do

MGT’s stakeholders are the young people we work with and parents and guardians. The young people involved in every project we run are co-creators, and we hold discussions with them and their families to inform projects from inception to delivery. The projects are focused on improving their wellbeing and based on their needs.

Listening to our stakeholders is central to the work we do. At our HAF holiday clubs, we asked our young attendees to come up with the rules they would abide by at the club. The Beach Walks gave us a great opportunity to hear from parents and professionals to better understand their needs. Our Raising Teens Facebook group, which is managed solely by MGT now stands at just under 2,000 members, and we use it to reach parents and carers from the local community and further afield. It helps us to catch concerns early, such as school refusals, teen anxiety, and finances. These concerns and issues are fed into ideas for future projects, for example, series 5 of Raising Teens, due out early 2024.

Stakeholders are also youth workers, professionals, teachers and public health teams. We have been involved in consultations with Local Authorities (East Sussex, West Sussex and Brighton & Hove) on a regular basis as well as through our school and FE college networks. These consultations have resulted in new project development as well as support and advice for vulnerable communities and families in Brighton & Hove, East and West Sussex and beyond.

Is it November already? This month has flown by! It’s been a busy month and we have lots coming up in the run up to the Christmas break…

One million children experienced destitution in 2022

The Joseph Rowntree Foundation published their latest report on Destitution in the UK. It makes for sobering reading. A million children experienced destitution in 2022, around three times higher than in 2017. What kind of future is this promising our young people if they believe that those in power don’t care enough about them to keep them warm, dry and fed today? They have produced an interactive map of destitution. Local to us, Brighton & Hove has a high destitution rank of four (five is highest). 

We support JRF’s recommendations of “a bold and ambitious programme of action to address destitution and its corrosive impacts” and their call for the government to increase financial support to “ensure everyone has a protected minimum amount of support”. 

Get out in nature for free!

🌿 We spotted the news that the RSPB is opening up its reserves free to 16-24-year-olds from 6 November in order to encourage more young people to connect with nature. We love this – we’ve long advocated for young people to get outside for their mental health. 

Raising Teens explores mental health issues affecting young people

We’ve just finished recording our fifth series of Raising Teens. It’ll be broadcast on BBC Sounds and BBC Radio Sussex and Surrey in the new year. It’s another fascinating series covering access to mental health services, trauma, eating disorders, the transition from teen to adult, mental health and neurodiversity, and support in schools. In each episode, presenter Clare Cowan hosts a panel of experts listening to young people talking about their experiences. It’s packed with insights, advice and information about where to get support. We’d like to add a huge thank you to all the professionals and young people who gave their time, along with the brilliant team at BBC Radio Sussex and Surrey. And to the team at NHS Sussex for supporting it. We can’t wait for you to hear it!

If you missed any of our previous Raising Teens series, you can find all the links here.  

Our Daisy at the Brighton Summit

Daisy was invited to be MC at this year’s Brighton Summit. I was a very proud sister, seeing her up on stage entertaining the audience and keeping the show on the road. Daisy has written a blog post about her experience, so treat yourself to her round up here. It was an amazing event and as always a great place to make new connections. We’ll be back next year – as will Daisy as MC!

Coming up…

The Catalyst programme is running new creative workshops in November and January. If your young person fancies making a punk protest banner, step this way! The Catalyst gives young people the opportunity to work with creative artists and sign up for a mentor who will offer career and wellbeing support and advice. We’ve had some amazing feedback from previous participants describing how they feel more confident and have made new friends after attending Catalyst workshops.

We’re running a Christmas Holiday Club in December with the amazing folk at Dragon Drama and the South Downs National Park. The club is for young people in receipt of free school meals – and is free. All the details and link to sign up are here

Au revoir Lola!

Our big news is that our amazing Lola Ray is leaving us in November (that’s Lola at the top of the page) and heading to Australia. Among Lola’s many roles at Make (Good) Trouble, are young reporter for our BBC radio show, Raising Teens, and Most Significant Change story collector for The Catalyst project. We’re excited to see how she gets on in her next adventure. Lola will always be one of our Trouble-Makers, and we hope that she’ll be able to work remotely for us on new projects. Our aim at Make (Good) Trouble has always been to provide a springboard for young people to jump into their future armed with new skills and resilience. Good luck Lola!

That’s all for this issue. If you have any suggestions or news you think we should include in next month’s round up, please comment below or get in touch

Last Friday, I had the pleasure to be the MC at the Brighton Summit, held at the prestigious Attenborough Centre for the Creative Arts, at the University of Sussex. The theme for this year was HUMAN. My mission was to capture the hearts of around 400 delegates and move them smoothly through the excellent line-up of speakers, workshops and experiences, curated by the brilliant team from The Brighton Chamber of Commerce. 

If you haven’t been to the Summit before, I highly recommend it. It’s where collaborations and partnerships start and businesses are born. Back in 2017, I was a keynote speaker at the Summit and gave a talk about my experience running Liberty842, a London-based social media content company. My business life was thriving, but my home life was not. My daughter’s mental health was plummeting, and as a result, so was mine. 

So, at the end of my talk I pitched the idea of creating a new company – one that addresses the complexities of mental ill-health and puts young people in the driving seat of change. I counted 36 business cards from talented humans who wanted to collaborate. Make (Good) Trouble was born at The Brighton Summit.

The theme for the summit in 2017 was “Embracing the Unknown” – with a pandemic in the middle of our journey – we certainly did that. 5 years on and Make (Good) Trouble has worked with thousands of young people, parents and carers and professionals. We have secured long term partnerships with Public Health, Sussex Police, five local authorities, The NHS and most recently Save The Children.

So, it was on a nerve-wracking Friday morning, putting my makeup on in the dark, that I recited my lines or what I could remember of them, in preparation of holding court as MC for the day. I wanted to entertain, inform and cajole the audience into making good connections, ensuring they felt totally at ease whilst doing so. When asked what HUMAN means to me by one of the chamber organisers, I thought about our work in mental health. 

I decided to open with an adlib about having undiagnosed ADHD. Having ADHD is my superpower – it gave me the gusto to get on the stage and be vulnerable and funny (hopefully) at the same time. I asked the audience what would happen if ChatGPT had ADHD? Would it start writing, stop mid-sentence and start going on about something completely different? Marvellous!

The exemplary keynote speakers showed their humanity, through emotional, funny and uplifting stories sharing their journeys to success, including Jens Knoop, from Knoops (best hot chocolate I have ever tasted!), forensic scientist and author Professor Angela Gallop, CBE and finally Lord Simon Woolley, author, cross bench peer, Principal of Homerton College, Cambridge and one of the UK’s most high-profile campaigners for social justice, co-founder of Operation Black Vote. I was bowled over by Simon’s humanity as he held my hand on stage and thanked me, which took me by surprise and made my day! 

I learnt so much on Friday that will further inform our business going forward. I ate delicious food and made loads of connections which are still flooding into my inbox as I write. 

Do come to the Brighton Summit next year, where I’ll be on stage again as MC, making more good trouble.

On-stage selfie at the Brighton Summit 2023: Karen Dobres, Lord Simon Woolley and Daisy Cresswell. And Daisy introduces Simon onto the stage at the Brighton Summit – and is surprised (and delighted) as he holds her hand to thank her for her support.

Main image courtesy of The Brighton Chamber.