Everyone working with Make (Good) Trouble agrees to follow these procedures. This policy is available on our website.

⚠️ What’s an Accident or Incident?

• Accident = Something you saw happen that caused (or could have caused) harm or damage
• Incident = Something you didn’t see but is reported later or has signs of something happening.

Both must be recorded and taken seriously.

✅ Our goal: Prevent accidents

We work hard to keep everyone safe by:

• Doing risk assessments before any activity to spot possible dangers
• Checking equipment is stored safely and no cables or gear are trip hazards
• Encouraging everyone – staff and young people – to speak up if they spot something unsafe
• Keeping an eye on each other and taking care of our spaces.

📒 What to do If something happens

If you witness or hear about an accident or incident:

1. Tell a member of staff straight away.
2. Staff will fill in an Accident Report form below 👇 (copies are also kept near the first aid kit or with the First Aider).
3. If it’s serious or someone’s hurt, we’ll contact their parent/carer immediately or call 999.
4. Make sure everything is recorded and reviewed to help prevent it happening again.

👩‍⚕️ First Aid at our workshops

• There’s always a trained First Aider on site
  → Our First Aider is Tayler Cresswell
• A first aid kit will be available and you’ll be told where it is when you arrive
• Tayler checks and restocks kits regularly.

🩹 How we deal with injuries (especially bleeding)

f someone is bleeding or there are bodily fluids involved:

1. Put on gloves and a disposable apron
2. Apply pressure to the wound using a dry, sterile dressing
3. Keep the person calm and comfortable
4. Clean up spills with disposable cloths or paper towels
5. Keep others away to avoid spreading infection
6. All waste (gloves, cloths, dressings) goes into the yellow clinical waste bags if available
7. If the injury reopens, put on new gloves and apron.

🚨 If someone needs medical help

• Call 999 for an ambulance if it’s an emergency
• If it’s not urgent, tell the parent/carer and suggest they go to A&E
• If you’re not sure, it’s better to call 999 and get medical advice – especially for children.

📝 Examples of incidents (even if no one’s hurt)

These must still be reported:

• A heated argument or aggressive behaviour
• An out-of-character outburst or tantrum
• A stranger trying to enter the space
• An injury with no clear explanation (unwitnessed).

⛑ What if the accident involves staff or a visitor?

• Report it to a Make (Good) Trouble Manager
• Fill in the Accident / incident report form (below) or accident book (kept with the First Aid kit on site).

🔁 Why reporting matters

Every accident or incident helps us:

• Spot patterns
• Improve safety
• Make sure it doesn’t happen again.

👋 If you’re ever unsure, speak to Tayler Cresswell or a manager on site. Safety is everyone’s responsibility.

Related policies and procedures 

This policy statement should be read alongside our organisational policies and procedures which can be found here.

Please read our Data Protection policy for information on how we store your information and keep your data secure.

Contact details 

Safeguarding leads: Andrew Wright and Tayler Cresswell. You can contact Andrew or Tayler via this link.

NSPCC Helpline: 0808 800 5000 

Policy review

We are committed to reviewing our policy and good practice annually. 

This policy was last reviewed: September 2025
It will next be reviewed: September 2026

Accident/incident report form