Safeguarding policy

Section one: The purpose and scope of this policy statement

Make (Good) Trouble C.I.C. works with children and parents as part of its activities. These include: film making, audio recording, digital content creation, and creative workshops and online forums such as our Raising Teens in Lockdown Facebook Group

The purpose of this policy statement is: 

  • to ensure the protection of children and young people who work with and receive Make (Good) Trouble’s services.
  • to provide parents, staff and volunteers with the overarching principles that guide our approach to child protection. 

This policy statement applies to anyone working on behalf of Make (Good) Trouble, including paid staff, volunteers and students. 

Section two: Legal framework 

This policy has been drawn up on the basis of legislation, policy and guidance that seeks to protect children in England. A summary of the key legislation and guidance is available from

We believe that: 

  • children and young people should never experience abuse of any kind 
  • we have a responsibility to promote the welfare of all children and young people, to keep them safe and to practise in a way that protects them. 

We recognise that: 

  • the welfare of the child is paramount 
  • all children, regardless of age, disability, gender reassignment, race, religion or belief, sex, or sexual orientation have a right to equal protection from all types of harm or abuse 
  • some children are additionally vulnerable because of the impact of previous experiences, their level of dependency, communication needs or other issues 
  • working in partnership with children, young people, their parents, carers and other agencies is essential in promoting young people’s welfare. 

Section three: What do we as Make (Good) Trouble do to keep the children and young people we work with safe 

We will seek to keep children and young people safe by: 

  • valuing, listening to and respecting them 
  • appointing a nominated child protection/safeguarding lead and a deputy child protection/safeguarding lead
  • using our safeguarding procedures to share concerns and relevant information with agencies who need to know, and involving children, young people, parents, families and carers appropriately 
  • creating and maintaining an anti-bullying environment 
  • recruiting staff and volunteers safely, ensuring all necessary checks are made, including DBS checks which are updated yearly 
  • providing effective management for staff and volunteers through supervision, support and training 
  • ensuring all staff have undertaken safeguarding training, and the Safeguarding Leads have undertaken Safeguarding Lead (Children) training  
  • using our procedures to manage any allegations against staff and volunteers appropriately 
  • ensuring that we provide a safe physical environment for our children, young people, staff and volunteers, by applying health and safety measures in accordance with the law and regulatory guidance 
  • recording and storing information professionally and securely in accordance with our GDPR and privacy policy
  • ensuring that each project we commence has a robust risk assessment carried out in accordance with this safeguarding policy

Section four: Online delivery procedure

  • All online delivery must be done on a trusted source/platform which has been agreed upon by both Make (Good) Trouble, the young person and the parent/carer of the young person (and school if applicable) 
  • The parent/carer must be aware that the online delivery is happening
  • There must be at least two adults present during the online delivery.
    this can be any worker for Make (Good) Trouble, a school worker or a parent/carer (or representative of). This is to ensure the safety of the young person and worker(s)
  • The online login details/links for the online platform must only be given to the people attending
  • No unconsented recording can take place during the online delivery
  • The young person must be made aware of their rights and of any rules of the online delivery at the beginning. 
  • If any unpermitted or inappropriate behaviour take places throughout the meeting the worker must take the following steps of health and safety:
    • 1: explain to those involved that “The video call has to end immediately due to an incident that has just taken place, everyone involved on this video will be contacted soon. If you have any questions, contact Make (Good) Trouble.
    • 2: make notes and get in contact with one of our Safeguarding Leads (Jane Keating or Tayler Cresswell)

Section five: Coronavirus additions to this statement

  • During the coronavirus pandemic, we have moved to working remotely and our team hold weekly meetings and catch-ups over video conferencing, messaging services and telephone. 
  • The wellbeing of our team and the young people we work with is paramount. We ensure that lines of communication are kept open with staff and young people are able to contact us via text, telephone, email and video conferencing
  • We have a support plans team members, including regular time off and time away from screens
  • During this time, our film and digital content is created, edited and remotely. If face-to-face interviews are deemed necessary, a risk assessment is carried out, social distancing is adhered to and all equipment is kept clean and sanitised to reduce the risk of spread of infections. 

Make (Good) Trouble’s senior management team met and agreed this policy on 31 July 2020.

Each person who works with Make (Good) Trouble will agree to abide by this Safeguarding Policy. It is made available on

We are committed to reviewing our policy, its implementation and good practice annually.
This policy was last reviewed on 31 July 2020 

View print version of this policy

See also our Privacy and Data Protection Policies